Shipping Policy and Terms
Q: HOW WILL MY PRODUCT BE SHIPPED?
A: You will choose a shipping method for your order during your checkout.
- USPS Air (3-5 Buisness Days)
- USPS Priority Mail (2-3 Business Days)
Q: ARE YOUR PRODUCTS IN STOCK?
A: If you can order the item that means we have it in stock and ready to ship. If some unforeseen occurrence delays your order, you will receive an email from Sales@TweezerTweezer.com letting you know when to expect your product, and we will work to fill your order as quickly as possible.
Q: DO YOU SHIP OUTSIDE THE USA?
A: We ship to ALL 50 States
B: We do NOT offer shipping "overseas" i.e. outside of the USA.
Q: DO YOU OFFER EXPEDITED SHIPPING?
A: We offer 2-3 day business day USPS Priority Mail shipping and 5-7 day USPS Air Mail shipping within the Continental US on all our products. We can not be held responsible for delays caused by the postal service or other shipper. Note: Orders shipped to AK and HI may take longer to arrive.
Q: CAN YOU SHIP TO A PO BOX?
A: Yes, Although we prefer an actual physical street address to ship your order.
Q: HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
A: All orders are processed upon receipt.
Q: CAN I CANCEL AN ORDER?
A: Once your order is placed, it is automatically processed for shipping -- you may not cancel an order once it has been submitted.
Q: HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
A: Once your order is received, you will immediately receive an email confirmation from Sales@TweezerTweezer.com letting you know we received your order. You will receive an additional email from Sales@TweezerTweezer.com after your order is shipped telling you; how it was sent, when you should expect it to arrive, and a tracking number (if applicable). Please make sure to add Sales@TweezeerTweeze.com to your contacts in your email program to help avoid having messages from Sales@TweezerTweezer.com from going into your SPAM folder.
Q: HOW CAN I TRACK MY SHIPMENT?
A: If your product has been sent via a shipper that offers tracking (UPS, FedEx, USPS, etc.), you will receive an email confirmation with a tracking number with 24 hours of placing your order. You may then either contact the respective shipper directly to track your order. If your product has been sent without tracking confirmation, please wait until the estimated date of arrival to contact us at Sales@TweezerTweexer.com.
Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
A: Orders shipped via Air delivery should arrive within 3-5 business days, Orders shipped via Ground should arrive within 5-7 business days. Approximate maximum expected transit times for each shipping method are as follows, but are not guaranteed:
- USPS Priority Mail: 2 to 3 business days
- USPS Air Shipping: 3 to 5 business days
- USPS Shipping to AK / HI: 4 to 14 business days
Q: WHAT IF I'M NOT HAPPY WITH MY PURCHASE?
A: We want you to be fully satisfied with your purchase. If you are not FULLY satisfied with your order, within 30days of placing your order, send us an email at Sales@TweezerTweezer.com stating the reason for your dissatisfaction and we will email you with an RMA number and instructions on how to return your order to us. Please see our Money Back Guarantee for full details.
Q: WHAT IF I HAVE A PROBLEM WITH MY SHIPMENT?
A: Contact us at Sales@TweezerTweezer.com and include the following information:
- Your full name
- Order number
- Phone numbers and best times to call you
- Provide us with a clear description of your problem
We want you to be happy with your purchase!
